Privacy Policy

1. Who we are

Based in Leeds ("we", "us", "our") is a student lettings brand operating in partnership with Big Blue Lettings, based in Leeds, United Kingdom. We can be reached at info@basedinleeds.co.uk or on 0113 871 5151. We are the data controller for the personal data you share with us via this website.

2. What data we collect

• Contact details you submit through enquiry or viewing forms — name, email, phone number, group size and message.
• Details of the property or area you enquired about.
• Basic technical data — IP address, device, browser and referring page — collected via cookies and server logs.
• Any correspondence you send us by email, phone or messaging.

3. How we use your data

• To respond to your enquiries and arrange property viewings.
• To progress a tenancy application if you decide to rent with us.
• To operate, secure and improve the website.
• To comply with our legal, regulatory and safeguarding obligations as a letting agent.

4. Legal basis

We rely on your consent when you submit an enquiry, on the performance of a contract when we progress a tenancy, on our legitimate interests to run and secure the website, and on legal obligation where the law requires us to retain records.

5. Sharing your data

We share your data with our lettings partner Big Blue Lettings to process viewings and tenancies, and with trusted service providers who host our website, send email and provide analytics. We do not sell your data. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement.

6. How long we keep it

Enquiry data is kept for up to 24 months after your last contact with us. Tenancy records are kept for up to 7 years after the tenancy ends, in line with our legal and accounting obligations.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict processing of your personal data, to object to processing and to data portability. To exercise any of these rights, email info@basedinleeds.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

8. Cookies

This site uses cookies. See our Cookies Policy for details and to change your preferences.

9. Changes

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.